Empower your patients with a convenient, transparent, and connected lab experience — right at their fingertips.
The Patient Mobile App module is designed to provide lab customers with a seamless digital experience, offering real-time access to test results, online booking, payments, health records, and more. Whether accessed via Android, iOS, or web browser, the app enhances engagement, reduces administrative burden, and supports patient-centric care with transparency and ease.
Online Test Booking & Home Sample Collection
With DOLab Patient App, booking tests is just a tap away. Patients can explore a comprehensive catalog of tests, packages, and prices, then schedule appointments for lab visits or home collections. Real-time availability, instant confirmations, and auto-reminders make the process seamless, reducing waiting times and improving convenience.
- Browse test catalog, packages, and prices with detailed descriptions
- Book appointments for lab visits or home sample collection
- Real-time availability, confirmation alerts, and auto-reminders
Digital Test Reports & History Access
DOLab ensures patients never have to wait for their results. Secure digital reports are available anytime, anywhere in password-protected PDF format. Patients can access their complete test history, compare past results, and track their health progress over time—boosting engagement and trust in your lab services.
- Download test reports in PDF format with password protection
- View historical results, compare trends, and track progress over time
- Get instant notifications when a new report is published
Secure Login & Profile Management
The app provides personalized, secure access for each patient and their family. With OTP, password, or biometric login options, patients can manage their profiles with confidence. DOLab allows dependent profile creation for children or elders, ensuring families can handle all medical records from a single account.
- Login via OTP, password, or biometric (if supported)
- Manage dependent profiles (e.g., children, elderly) from one account
- Update contact info, health details, and preferred branch
Smart Payments & E-Receipts
DOLab simplifies billing with fast and flexible payment options. Patients can pay through debit/credit cards, wallets, or bank transfers and instantly download digital receipts. With support for promo codes and insurance discounts, your patients enjoy transparent transactions while your lab ensures smooth revenue collection.
- Pay online via debit/credit card, mobile wallets, or bank transfer
- View invoices, track payment history, and download receipts
- Apply promo codes or insurance panel discounts (if applicable)
Health Record Vault
Patients get a centralized digital health archive within DOLab. Past lab reports, prescriptions, and health documents can be securely stored, uploaded, and retrieved anytime. With selective sharing options, patients can easily provide doctors or caregivers access to the right records—driving continuity of care.
- Store past test results, prescriptions, and health notes
- Upload external documents for personal recordkeeping
- Share selected files with doctors or family securely
Live Sample & Status Tracking
DOLab gives patients peace of mind with real-time tracking of their samples. From collection to lab processing to report readiness, patients stay updated at every stage. Automated notifications for delays or special instructions reduce call-center load while improving transparency and trust.
- Real-time tracking of sample collection, lab processing, and report readiness
- Push notifications for delays, rejections, or special instructions
- mprove trust and reduce inbound inquiry calls
Package Promotions & Offers
Keep patients engaged with tailored wellness packages and seasonal offers. DOLab highlights age, gender, and condition-based preventive health checks, making it easier for patients to book what they need. With one-click booking and redeemable offers, your lab not only increases retention but also drives preventive care adoption.
- View and redeem wellness packages, seasonal offers, and discounts
- Targeted health checks based on age, gender, or condition
- One-click booking of suggested profiles
Multilingual Interface
DOLab breaks language barriers with a multilingual interface. Available in English, Urdu, and other regional languages, the app ensures inclusivity for all demographics. Intuitive icons and simplified navigation further enhance usability for patients with varied health literacy levels.
- App available in English, Urdu, and other regional languages
- Easy toggle between languages for wider accessibility
- Clear icons and visual aids for health literacy support
Support Chat & Feedback Module
Boost patient satisfaction with in-app live chat and chatbot support. Patients can quickly resolve queries related to bookings, reports, or payments, while also sharing ratings and feedback after visits. With automated escalation for unresolved issues, DOLab helps your lab build trust and credibility.
- In-app live chat or chatbot for help with bookings and queries
- Submit reviews, ratings, and feedback after visits
- Automated escalation for unresolved concerns
Location-Based Services
Patients can easily find and connect with the nearest branch using DOLab’s GPS-based locator. The app displays contact info, operating hours, and directions for convenience. Patients can also book tests with their preferred lab or phlebotomist, ensuring better accessibility and loyalty.
- Auto-detect or search nearby lab branches and collection centers
- View location details, contact info, working hours, and directions via map
- Book based on preferred lab or phlebotomist availability
Health Reminders & Notifications
DOLab keeps patients engaged with personalized reminders for upcoming tests, follow-ups, and health checkups. Automated notifications also share health tips, promotions, and awareness alerts. With customizable preferences, patients stay informed without being overwhelmed.
- Reminders for follow-up tests, recurring health checks, or report downloads
- Promotional messages, health tips, and seasonal awareness alerts
- Customizable notification preferences
Data Privacy & Compliance
With DOLab, patient trust is backed by strong data protection. Built on HIPAA and GDPR standards, the app ensures encrypted logins, secure payments, and safe report sharing. Role-based access and privacy settings guarantee that sensitive health data is always protected.
- HIPAA/GDPR-compliant data handling
- Encrypted login, report sharing, and payment processing
- Role-based access control and privacy settings
Business Benefits
- Reduce calls, delays, and administrative overhead
- Increase bookings and retention through engagement tools
- Improve report turnaround time and satisfaction scores
- Strengthen your brand with a white-labeled, multi-platform app
DOLab Patient Mobile App – Empowering Patients with Seamless Digital Healthcare
With DOLab’s Multi-Location Management module, labs, franchises, and collection centers operate as one connected ecosystem. From centralized control to location-specific customization, this module ensures your entire diagnostic network runs seamlessly while staying compliant and profitable.
Hassle-Free Test Booking & Reports on the Go
- Book lab visits or home sample collections with real-time availability and instant confirmations.
- Access test catalog, packages, and wellness offers with one-click booking.
- Download secure digital reports anytime, compare past results, and track health progress.
Smarter Patient Experience & Engagement
- Stay informed with live sample tracking, report readiness alerts, and health reminders.
- Enjoy multilingual support (English, Urdu, regional) for inclusive access.
- Get quick assistance via in-app chat, feedback, and location-based branch finder.
Secure Payments, Health Records & Privacy
- Pay online through cards, wallets, or bank transfers and get instant e-receipts.
- Store all test reports, prescriptions, and health documents in a personal health vault.
- HIPAA/GDPR-compliant encryption, role-based access, and biometric login for data safety.